Type: Customer Service

The staff were very professional and provided great advice, wanted to make sure I looked my best. Excellent customer service. Thank you

I took in two suit pants and whole suit (blazer and pants) to be tailored and altered. Fantastic experience overall. The shop was presented immaculately, the tailor was professional and extremely helpful in providing advice on fit and alterations, and the garments were available at the appointed time. Definitely one of the better alterations specialists in Canberra I’ve been to – would use again and recommend to others.

I have been so impressed and will never go anywhere else now that I’ve discovered Opal. Fast, professional, friendly service, and very high quality – I’m always amazed at how I can’t find the part that was mended after they have done their magic! I recommend them to everyone.

Brilliant service! I had a pair of curtains that needed hemming and was very pleased to discover there was a pick up and delivery option. Jeff was professional, courteous and extremely helpful, and even offered to return my curtains on the same day he collected them. The quality of the work was excellent and the turnaround time impressive.

After several experiences with other alterations services who charged far more that this for a similar job and took more than a week to complete to a lesser standard, I won’t be going anywhere else but Opal Alterations in future.

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I have used Opal Alterations for 5 Years now and I have always had excellent service from these kind gentlemen. My daughters and I are modest people and they have always been respectful an kind and well mannered. They have done amazing work on my daughter’s formal dress, my other daughter’s wedding dress, hemmed 15 pairs of my pants and practically performed a miracle on two summer dresses. I would rate them 9.5 out of 10 – Erica Gall

I took my items here after visiting another tailor in the city and being told it would take 45 days to take in my skirt. Took my skirt into Opal Alterations on a Saturday and was able to pick it up on Sunday, not to mention the price was almost half of what I was quoted at the other place. The customer service is great and good quality tailoring. Will definitely only use Opal Alternations in the future and highly recommend!

My experiences with Opal Alterations have been extremely positive. They are a perfect example in what customer service should be. My items were always ready on stated time/date, the quality of alterations was excelllent and the staff are friendly and knowlegable. I highly recommend Opal Alterations.

These guys do a fantastic job, very friendly, great customer service, amazing turn around time on alterations at a very reasonable price.

Their work is really well done, if you haven’t tried them you should give them ago. I moved from a normal drycleaner to them & wouldn’t go anywhere else after seeing the quality work that comes out of there!!

Great customer service. Had a repair done recently to the sleeve of my husband’s suit jacket and dry cleaning.Both excellent. I love the sms when items are ready for pick up.

I wanted to take the time and tell people about my experience. I got married on the 28th of October and the months leading up to my wedding was stressful. What was even more stressful is that the woman I bought my wedding dress from measured me incorrectly, I was a size 7 and she ordered in a size 4 wedding dress. She then made out nothing was wrong despite me feeling like a stuffed sausage. I was forced to lose weight in 4 months. I lost 6 kgs but the dress was still a bit tight and rolled up on the sides. I took it to Jeff and his team 3 weeks before my wedding, almost in tears and they were able to make my wedding dress fit perfectly! Already they saved the day! But then my flower girl put on weight the day before my wedding and my maid of honour wanted her dress altered because she had lost weight the day before my wedding! I called Jeff to make emergency alterations! And he reassured me that he could make it happen. I took the girls in for their alterations and a couple of hours later that night they were ready to be picked up! I cannot thank this alteration place enough! Their friendly, fast and work miracle. At the end, I also took my wedding dress back to be dry cleaned and boxed and to no surprise they did a beautiful job with that too. I would definitely go back here again. I would recommend this alterations to anyone who would listen because they do such a fantastic job!! And there prices are very reasonable for the quality work they do! Thanks Jeff!