Frequently Asked Questions

Wedding dresses require a lot more work,time and care than a normal dress and subsequently will cost more. Please expect a price range of 300-1000 depending on the alterations required. Please note minor alterations could be less or some other extra complex alterations could cost even more. You can always email us with pictures to get a more accurate quote.

Standard turnaround time for regular alterations is 1-7 business days, bridal alterations 5 weeks and standard pants shortening or other minor adjustments same day service (Monday-Friday) dependant on availability. We are always happy to offer an express service whenever possible upon request.

For general dry cleaning, we take 2 to 4 business days. Difficult stains, garments that require special care and furnishings may require more time and we will inform you of that at the time of order. We are always happy to offer an express service whenever possible upon request.

Customers can find our extremely competitive prices on our Price List page of the website. If you are after a service that is not listed, please feel free to email us for a free no-obligation quote.

Our prices are very competitive, you can view our price list by clicking here. We believe in high-quality services and affordable prices.

Yes, our tailors specialise in wedding dress alterations. We have experience working on many different styles and fabrics with happy customers from all over Canberra and out of state.

Yes, we have tailors specialising in suit alterations and provide suit alteration services to some of the top Australian fashion brands.

No, we do not require appointments for in-store visits except for bridal alterations to ensure our bridal experts are present at the studio when you come in.

We recommend you bring the shoes that go with any outfit which needs to be shortened.

Yes, we offer account-based alterations/dry cleaning services to some of the top Australian brands and companies.

There is an existing 20% discount for dry cleaning orders of 3 garments or more (exclusins apply). For bulk alteration orders please contact our team to discuss options and possibilities.

Yes, you can earn points every time you place an order with us. Your receipt will show the total amount of reward points earned which you will be able to redeem at any time towards your next order.

We are more than happy to work with our customers from rural areas in organising postage of already pinned garments (by client) and posting items back after alterations.

The quickest and easiest form of contact is via our contact form at the bottom of our website or e-mail to info@opalalterations.com.au

We are located on the second floor of Belconnen Westfield in Canberra, at the main Fresh Food entrance. It is near Aldi and next to Amcal+ Pharmacy. The best parking to reach us is the yellow carpark.

Opal does the dry cleaning on-site. Our dry-cleaning workshop is next to our tailoring studio in Westfield and all our chemicals are eco-friendly and non-toxic.

Wedding dresses require a lot more work,time and care than a normal dress and subsequently will cost more. Please expect a price range of 300-1000 depending on the alterations required. Please note minor alterations could be less or some other extra complex alterations could cost even more. You can always email us with pictures to get a more accurate quote.

Our mobile service is a pick-up and delivery service for both alterations and dry cleaning. We can pick up and deliver your items to your chosen location whether that is your house, office/work or hotel.

A window appointment is a flexible appointment made within the 2-hour time-slot you choose. For example, if you choose our morning window at 8:00 am your delivery could happen at any time between 8:00 am and 10:00 am. It is the more cost-effective option.

Our mobile service is especially designed for the convenience of our busy/working clients who usually don’t have time during business hours and also senior citizens or clients with special needs. It is also very convenient for bridal alterations saving you the hassle of bringing your bridal gown to the shopping center and the bridal party who can have their alterations done all at the same time at home.

You can book online by clicking on the “Book a Pick Up Now” button on our menu or homepage.

You can request our staff to leave or pick-up your items from a designated area around your house at the time of booking. For drop-offs please make sure you have made the payment online before the appointment, if we haven’t received payment, delivery cannot be made and a re-delivery fee will apply.

Currently, we only cover the Canberra and Queanbeyan regions for our mobile services.

Our mobile service prices are the same as in-store prices, however there are delivery fees for different types of appointments which you can view at the time of booking. Orders can be a combination of alterations and dry cleaning. Customers can find our extremely competitive prices on our Price List page of the website.

We are always happy to provide special request quotes via email or our contact form. Please mention the service you are after and when possible attach photos of the garment for a more accurate quote.

There is a $80.00 pick-up + Delivery fee for standard appointments. Window appointments are $25 for dry cleaning pick-up + Delivery fee, $40 for orders under $75. Pick-up and Delivery fee is $40 for alterations/comibation orders and $60 for orders under $200.

All orders can be a combination of alterations and dry cleaning.

Our turnaround time-frame for standard alterations is 3-7 days, bridal alterations 5 weeks and for general dry cleaning 2-4 business days. (Difficult stains, garments that require special care and furnishings may require more time and we will inform you of that at the time of order).
We are always happy to offer express service when available and upon request.

We are available most weekdays and Saturdays. You can view our available times when booking your appointment. Some after hours appointments are also available.

Invoices can be paid online before delivery or at the drop off time via Eftpos/Card or Cash.

Yes, as long as the pick-ups are in the morning and only for standard dry-cleaning and alterations. There would be a minimum $15 or 30% surcharge (whichever greater) for express services in-store, and for mobile express dry cleaning a minimum $40 or 100% surcharge (whichever greater) plus $120 express fee. Please check availability.
Garments with difficult stains, needing special cleaning/care and major alterations may not be possible.

Yes, you can book a regular appointment on our website and then speak to the staff member at your initial appointment for rescheduling a recurring weekly/fortnightly or monthly pick-up appointment.

Opal does the dry cleaning on-site. Our dry-cleaning workshop is next to our tailoring studio in Westfield and all our chemicals are eco-friendly and non-toxic.

For general dry cleaning, we take 2 to 4 business days. Difficult stains, garments that require special care and furnishings may require more time and we will inform you of that at the time of order. We are always happy to offer an express service whenever possible upon request.